Frequently Asked Questions
Answering everything you want to know about potholes and asphalt repair!

Answering everything you want to know about potholes and asphalt repair!
Why should I have you repair my asphalt instead of my maintenance team?
We’re the best in this business and dedicated solely to repairing potholes—it’s our literal name! More to the point, your team has much higher value work to do and lot’s of it, so why waste their time (and your money) when we can handle this saving you both time and money plus our work is covered by the ironclad guarantee!
How should I select my repair option?
If you truly want to rid yourself of a pothole, and extend the life of your asset, the Permanent Thermal Repair is your best choice—it’s extremely durable and uses a unique process that bonds the surrounding asphalt to the new mix. It’s like a mini repave and will outlive the rest of your lot! The Semi-Permanent Hot Patch is exactly that: Still effective with its use of hot mix asphalt, but a great option when the budget is tight. Temporary Cold Fill is the least effective with its use of cold mix asphalt and is rarely recommended except for extremely short duration use cases.
What do I do when I’m ready to authorize a repair?
Our team is always prepared to assist you by phone or email, or simply click on any of the interactive elements in your report to authorize online.
What makes you different from the other guys?
We do only one thing and we do it better than anyone else. We fix potholes. We’ve spent a decade perfecting our service. We combine that expertise with world-class customer service to make your life easier. We also like to think we’re more handsome than the other guys.
What is the Proactive Asphalt & Repair Care Plan again?
We know you’re busy so we perfected a plan to save you valuable time, whether you are responsible for one lot or hundreds! Planned inspections at regular intervals are the best way to stay ahead of big problems, so we include automatic inspections performed by our in-house specialists, 24/7-access to documentation and reports, and timely expert recommendations. Plus, additional discounts and extended warranties on any repairs you choose to authorize during the term of the plan.
How disruptive is the repair? Do I have to shut down my lot?
Our process is quiet, quick and non-disruptive (nothing like traditional pavers). You will not need to close your lot and in many cases, no one will even notice we’ve been there except that the potholes have disappeared!
What is strategic asphalt maintenance?
Think of it like this: If you repair asphalt when the damage is small – and repair it correctly – then you extend the life of your current asphalt. Large paving repairs and resurfacing the lot is by far the biggest capital expense your in your reserve budget, so doubling the useful life of your asphalt asset is the definition of “strategic”.
Find out more here.
How can I save even more money?
We like how you think. We offer clients our popular Proactive Asphalt Repair and Care plan, where we do three inspections annually and give you a 10% discount on all repair you authorize Your Itemized Quote shows the cost and the savings on just one round of repair often saves more than the cost of the PARC! We did the math for you, so be sure to see for yourself.
Where do you get your materials from? What material do you use?
We use the same base material that big asphalt paving companies use. And we could talk your ears off on technical facts, but we’ll explain simply as: The Permanent Thermal Repair and Semi-Permanent Hot Patch options use DOT approved hot mix asphalt (and hot asphalt cement for rejuvenation and binding. The Temporary Cold Fill uses standard cold mix asphalt.
Do you perform full paving, speed bumps, line striping, seal coating and crack fill?
We focus on fixing potholes better than anyone else. We can provide referrals to preferred partners for additional services.
Give me the nitty gritty details. Do you meet insurance and/or vendor requirements? Provide COI and W9?
We are fully insured and will provide COI and W9 upon request.
Have a question that isn’t listed here?